AUVESY-MDT Services
We offer a comprehensive range of services and support for our solutions.
We provide services for your support
We support you with a comprehensive range of services and support. Find support for technical problems, further information and competent contact persons for your individual needs.
Overview Service Offerings
Hotline
Sometimes questions can only be answered directly on the phone. You can reach us Monday through Friday between 07:30 - 19:00 under the phone number +49 6341 6810-300.
![[Translate to English:] Videokonferent am Laptop](/fileadmin/_processed_/9/6/csm_auvesy-mdt-video-beratung_075214f70d.png)
Video conferencing
We also support you via video conference to answer your questions.
Our Tools
What our customers say...
Thanks to the software solution from AUVESY-MDT, we get an up-to-date overview of the production facilities. The solution makes work easier, saves time and gives us complete security as to which changes have been made. More quality is not possible!
*) versiondog was the former software solution from AUVESY
Overview Support Services
Online Support
Standard Support
Premium Support
Access to the current online support regarding the software on octoplant.info
Standard Support
Premium Support
✓
✓
Updates
Standard Support
Premium Support
Provision of software updates according to availability
Standard Support
Premium Support
✓
✓
Provision of version upgrades according to availability
Standard Support
Premium Support
Bereitstellung von Versions-Upgrades nach Verfügbarkeit
Standard Support
Premium Support
✓
✓
Support Portal
Standard Support
Premium Support
Access to the support portal octoplant.info
Standard Support
Premium Support
✓
✓
Online Support Ticket System
Standard Support
Premium Support
Access to the online support ticket system which enables the contracting party to transparently track its requests via tickets
Standard Support
Premium Support
✓
✓
Telephone Support
Standard Support
Premium Support
Access to telephone support during the business hours of AUVESY-MDT
Standard Support
Premium Support
-
✓
Support Contingent for the Support Portal
Standard Support
Premium Support
The number of tickets for the AUVESY-MDT support portal
Standard Support
Premium Support
✓
12 tickets / year
✓
unlimited tickets / year
Support Contingent for Telephone Support or Remote Support
Standard Support
Premium Support
The number of hours in which telephone or remote support services are provided by AUVESY-MDT.
Standard Support
Premium Support
-
✓
24 hours / year
Response Times
Standard Support
Premium Support
AUVESY-MDT responds to support requests via the support portal within a response time of 4 hours within working hours
Standard Support
Premium Support
✓
A qualified answer will be given within 48 hours
✓
A qualified answer will be given within 24 hours
Employees of the Contracting Party who are entitled to Support Services
Standard Support
Premium Support
Number of employees with the help of which the contracting party may claim support services by AUVESY-MDT
Standard Support
Premium Support
✓
Up to 3 administrators
✓
Unlimited number of administrators
